Shipping Policy
Last updated: 5 June 2026
1. Processing Time
Orders are usually processed and prepared for dispatch within 3–5 working days. If an item is being made, mounted, framed or personalised to order, this may take a little longer. If there is likely to be a delay, we will contact you using the details provided at checkout.
2. Delivery Service
All framed and mounted print orders are sent using DHL courier delivery.
Delivery is currently charged at £20 including VAT for eligible UK mainland addresses. This excludes the Scottish Islands and offshore isles, where delivery may not be available through the standard checkout rate or may require a separate quote.
3. Delivery Information Required
To arrange courier delivery, we require your full delivery address, email address and phone number. These details are used for courier paperwork and delivery notifications.
Please make sure your delivery information is accurate when placing your order. We cannot be responsible for delays caused by incomplete or incorrect delivery details.
4. Packaging
All prints and illustrations are carefully packaged to help ensure they arrive safely. Framed works are wrapped and boxed appropriately for courier transit.
5. Lost or Damaged Items
If your order arrives damaged, please contact us as soon as possible and include your order details, photographs of the damaged item, and photographs of the packaging. This helps us raise the issue with the courier and resolve the matter promptly.
If your order does not arrive within a reasonable timeframe after dispatch, please contact us so we can investigate with DHL.
6. Collection or Alternative Delivery
If you are local or need to discuss an alternative delivery arrangement, please contact us before placing your order.